In normal times the policy work of the ACT and its influencing role run on extended timescales. New rules and regulations from the authorities flow from discussion papers, followed by draft proposals, and then the final rules. At each stage, there is at least three months for consultation, with time for processing and feedback. But in today’s markets a week is a long time. Adjusting to this, we have been pleased to be able to feed the corporate viewpoint into the topics of the moment and under review at official levels, or indirectly via the press. Among all the problems within the financial services sector it is important to ensure that the customers which depend on those services are not forgotten.